Redefining Contact Center Outsourcing…
By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard
How Can Sitel Help You?
How Can Sitel Help You? Sitel Sourcing Retention Small Balance Collections FERST Revenue Generation Sitel Interactive
Featured Information

(From) Return to Profitability...

Going beyond just reducing costs, the outsourced contact center is a way to increase profits and improve the return on your customer investment.

How the evolution of the contact center is changing the client/provider relationship.
What drives the return you receive on your customer investment and what you can do to maximize it.

How to increase the economic value that results from building better customer relationships.

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Sitel Interactive

Sitel Interactive is an automated call agent platform with a host of user-friendly features and functions. Sitel Interactive provides highly configurable contact center automation solutions tailored to meet strategic customer needs with the quickest speed to market and an optimized cost of service and implementation.

Some common customer-automated inbound and outbound voice applications that run on the Sitel Interactive platform include:

  • Call deflection - intelligent call routing
  • Customer care self-service
    • Account Activation
    • Account Inquiry
    • Account Status and Payments
    • Appointment Confirmations
    • Balance Check and Transfer
    • Dealer/Branch Locator
    • Delivery Confirmations
    • Password Reset
    • Service Call Scheduling
    • Service Connects and Disconnects
    • Service Outage Reporting
  • Collections
    • Interactive Collections
  • Data gathering
    • Automated Survey
    • Transcription Services
  • Notifications
    • Delivery Pre-Notification
    • Deposit and Withdrawal Verification
    • Opt-In Marketing Notifications
    • Outbound Messaging Services
    • Preventative Fraud Notification
    • Product Recall
    • Raincheck Notification
  • Sales self-service
    • Catalog and Order Entry
    • Rate Quote
Site Quicklinks
White Papers
White Papers:

It Pays to be Resourceful

Solution Profiles
Solution Profiles:
Appointment Reminders - Reduce Missed Appointments
Media / Analyst Opinions
Media / Analyst Opinions:
Small Balance Collections and the Credit Crunch: A Timely Opportunity
Client Success Stories
Client Success Stories:

Case Study: High-end Direct-to-Consumer