Redefining Contact Center Outsourcing…
By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard
How Can Sitel Help You?
How Can Sitel Help You? Sitel Sourcing Retention Small Balance Collections FERST Revenue Generation Sitel Interactive
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Jump on the Brand Wagon

What is corporate culture and how can service providers incorporate a client’s culture into their operations.

What steps can a third-party provider take to infuse a client’s culture into their offering.

What has Sitel done to ensure our associates project our clients’ culture.

What must be considered to make it work.

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Revenue Generation

Sitel's customized revenue generation solutions unleash the power of our in-depth business process outsourcing sales knowledge and expertise. We provide a methodology for the use of specific customer, product and business analytics to drive targeted cross-sell and up-sell offers that are customized for each individual customer. Thisl provides a framework allowing companies to leverage their contact center outsourcing to develop a tactical plan for these programs and then delivers on those tactics by determining how to combine customer information, data integration and operational workflows.

Results from Sitel's customized revenue generation solutions:

  • 74 percent up-sales that generated an additional $4.5 million in annual revenue
  • 18 percent hike in customer lifetime values through sales and saves
  • $8.15 million annual revenue boost through increased conversion rates
  • 17 percent improvement in conversion rate
  • Close rates exceeding aggressive target of 65 percent
  • 25 percent reduction in churn
  • Record-setting 34.81 percent close rate in outbound campaign
  • Outbound close rate of 7.3 leads per staff hour (LPH) against client-set goal of 6.0 LPH
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White Papers
White Papers:

Top Five Reasons Companies Outsource

Solution Profiles
Solution Profiles:
Retention
Solution Profiles
Solution Profiles:
Revenue-Generating Solutions
Media / Analyst Opinions
Media / Analyst Opinions:

Creating "Super Agents" to Maximize Customer Experience and Loyalty