Redefining Contact Center Outsourcing…
By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard
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How Can Sitel Help You? Sitel Sourcing Retention Small Balance Collections FERST Revenue Generation Sitel Interactive
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FERST

Sitel handles critical emergency contracts for companies requiring Emergency Response Solutions. We are the frontline unit that rapidly sets the response process and team in motion.

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FERST

Sitel's FERST (Frontline Emergency Response Support Team) solution has been developed for clients who require an around-the-clock emergency response call center.

Sitel has built this solution specifically for quick response to customer emergency events. As several companies have established business delivery requirements built around immediate response to critical, emergency situations, we perform contact center services that support this business need. As technology and business have converged with point-of-crisis communication channels, we have connected these channels with best practice processes and skilled people to ensure that the first point of contact delivers an end-to-end, failsafe emergency response solution.

Examples of specific application of Sitel's FERST solution include:

  • Emergency, life-threatening situations
  • Physical catastrophes
  • Product recalls
  • Pandemics/epidemics
  • Severe weather notifications
  • Fraud notifications
  • Personal crisis events, including:
    • Vehicle recovery
    • Utility service interruption
    • Public service announcements/services
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Case Study: Do Our Part in the Public Sector