Retention

Leveraging Sitel's Contact Center Outsourcing Expertise

Sitel creates customer retention programs that ensure enhanced results, managing all your customer retention needs comprehensively while remaining cost-effective. Our expert retention solutions coupled with our unique tracking and reporting capabilities give our business process outsourcing clients a decisive edge in retaining targeted customers. Companies know that retaining profitable customers offers greatly enhanced revenue opportunities-and they turn to Sitel to help.

Sitel approaches every customer interaction as an opportunity to build our clients' brands and strengthen customer relationships. With customer care centers around the globe, we are geographically positioned and uniquely prepared to deliver added value by providing exceptional service to existing customers and building your business through the addition of new customers.

Each of Sitel's solutions showcases our ability to add value to your primary business objective by:

• Improving brand image through consistent and accurate handling of customer contacts
• Providing a flexible and scalable state-of-the-art operating environment that can accommodate dynamic shifts in volume, workload and associated staffing requirements
• Leveraging a sophisticated network of contact centers in 26 countries, including cost-competitive locations
• Supporting multiple communication channels (telephone, web, e-mail, fax, traditional mail, etc.), providing customer interaction processes that are both proactive and reactive to customer demands
• Implementing self-service strategies and tools to further improve performance and reduce costs through increased efficiency