Solution Profiles

Sitel's award-winning business process outsourcing solutions deliver unmatched return on customer investment. Serving as an extension of our clients' business, we provide comprehensive contact center solutions to solve our clients' most critical customer care needs.

Here you will find a wealth of information on how we currently work with our clients to enhance and optimize their contact center performance, investment and customer satisfaction.

Transaction Processing Solutions

Equipped with the most sought-after item- and document-processing technologies, Sitel delivers flexible and efficient solutions for our clients who value service excellence.

Technical Support

Approximately 47% of our clients partner with us for technical support and each of their solutions demands a unique approach. Bringing customer satisfaction ratings as high as 100%, our tech support expertise contributes richly to brand perception.

Task Force

It has been commonplace to expand upon traditional phone-based support to include e-mail, white mail, and the Internet. Sitel's success as contact center sales and marketing experts has led some of our largest global clients to leverage these alternate delivery channels.

Solutions for Internet-based Business

Fast growing companies with high-demand, Internet-based customers require a support backbone that is ideally suited for contact center outsourcing.

Small Balance Collections Overview

Sitel's Small Balance Collections services is an integrated collections solution, optimized to profitably collect Low Balances early in the process utilizing the best of Sitel's interactive voice services and collections expertise.

Appointment Reminders - Reduce Missed Appointments

Life moves fast and people are busier than ever. Schedules are constantly changing and people can easily over look an appointment. Missed appointments can alter the schedule of the day and cause delays that keep business professionals running behind.

Your Business is the Right Size. Sitel is the Right Fit.

Sitel offers the power and advantages of a large global organization with the personalized one-to-one approach of a much smaller business.

Revenue-Generating Solutions

When it comes to driving sales and attracting new business, no other customer care provider can boast a track record like Sitel's.

Retention

Companies realize that retaining profitable customers offers greatly enhanced revenue opportunities. But how do you create a program that ensures enhanced results while remaining cost-effective?

Receivables Management (Collections)

Sitel Receivables Management has more than 13 years of customer 'cure' and early stage collections experience with a proven ability to increase customer retention while reducing roll-rates and mitigating net credit losses on behalf of our clients.