Redefining Contact Center Outsourcing…
By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard
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Spain Sitel Location Detail
Spain

Spain

Sitel Iberica Teleservices

Retama nº7.
Postal Code: 28045
Madrid, Spain

Phone: +34 902 2 SITEL (74835)
Fax: +34 913 797 539
informacion@sitel.com

Human Resources

Career and Employee Relations

Phone: +34 913 797 474
Fax: +34 913 797 539
sitel.cv@sitel.es

View Spain Market Site

Location: Spain

For more than 20 years, Sitel Spain has been providing contact centre-based business process outsourcing (BPO) solutions through a tailored client-focused approach that takes a holistic view of the customer relationship lifecycle.

Sitel understands that meeting client needs through cross-cultural understanding and local experience is never an easy process.

Spain is one of Sitel's most strategic markets in EMEA with:

  • Contact centre-based operations spread across the most desirable domestic labor markets
  • Extensive suite of integrated, customer-oriented solutions that help optimize and improve clients' results, including:
    • Proven non-voice solutions (e-mail, chat, SMS, fax)
    • In-person customer acquisition agents (task force) across the most important Spanish districts
  • Nearshore contact centres supporting key Pan-EMEA languages such as English, Spanish, French, German, Greek, Italian and Portuguese

Our client roster is composed of a marquee list of industry leaders and companies representing diverse verticals such as utilities, banking, financial services, insurance, technology, telecommunications, media and entertainment and travel.

Services Provided:

  • Acquisition and Sales
  • Back Office Services
  • Collections
  • Customer Care
  • Technical Support
  • Task Force

Quick Facts:

  • Locations: Madrid, Barcelona, Seville, Zaragoza
  • Sitel Sites: 8
  • Languages Supported: English, French, German, Greek, Italian, Portuguese, Spanish
  • Year Established: 1996
  • Countries / Markets Served: France, Germany, Italy, Portugal, Spain, Pan-EMEA
  • Hours of Operations: 24 X 7 X 365
  • Awards:
    • Global Services 100 - "Best Performing Contact Centre"
    • CRC ORO 2009, Best Multi-Channel Contact Center
    • XVII Estrategias Bronze Award, Best Outsourcing Company