Redefining Contact Center Outsourcing…
By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard
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Portugal Sitel Location Detail
Portugal

Portugal

Lisbon

Praca Duque Saldanha, 1
Edificio Atrium do Saldanha,
Piso 3 – Sala  I
1050-094 LISBOA, PORTUGAL

Phone: +351 21 358 5600
Fax: +351 21 358 5640
marketing.portugal@sitel.com

Location: Portugal

Since 1999, Sitel Portugal has been providing Business Process Outsourcing (BPO) solutions to leading blue-chip clients from its base in Lisbon. Our success in this city is a result of the high level of customer service we provide to our clients’ customers, the consistency of our methodology and the tenure of our employees.

Our impressive city center location, the excellent transportation links, plus our award-winning contact center services, provide a flexible and scalable operating environment that can accommodate dynamic shifts in volume, workload and staffing requirements.

We have found in our experience that organizations - local, pan-European and global - choose Sitel in Portugal due to our ability to create and maintain open and honest partnerships, provide effective cost solutions to their current activities and increase the customer experience, resulting in higher customer satisfaction scores.

Services Provided:

  • Acquisition and Sales
  • Back Office Services including fulfilment
  • Collections
  • Customer Care
  • Technical Support

Quick Facts:

  • Location: Lisbon
  • Sitel Sites: 1
  • Languages Supported: Dutch, English, French, German, Greek, Italian, Polish, Portuguese, Spanish
  • Year Established: 1993
  • Countries / Markets Served: France, Germany, Italy, Portugal, Spain, Pan-EMEA
  • Hours of Operations: 24x7x365
  • Awards: TOP 3 Outsourcing Companies (APCC)