Location: New Zealand

Headquartered in Auckland, Sitel's presence in New Zealand is the cornerstone of our southern Asia-Pacific business process outsourcing presence. Sitel has more than 600 agents providing call center services to one of New Zealand's leading telecommunications providers and largest utility companies. Sitel offers calls, e-mail and fax options to provide:

• Customer care contact center services
• Back office management (billing, financial, and field services customer solutions)
• IT support
• Emergency Assistance

The average 10+ year tenure of these relationships is reflective of our partnership approach and commitment to customer satisfaction.

Sitel is dedicated to leading the outsourcing contact center industry in New Zealand and we are focused on hiring the most talented labor force and investing in our growth. We have made significant investments in world class infrastructure, shared services resources and facilities to support this growth.

Services Provided:

• Acquisition and Sales
• Back Office Services
• Collections
• Customer Care
• Technical Support

Quick Facts:

• Locations: Palmerston North, Christchurch
• Sitel Sites: 2
• Languages Supported: English
• Year Established: 1998
• Countries/Markets Served: New Zealand
• Hours of Operations: 24x7x365
• Awards:
  • 118 Awards:
    • Best Wholesale Service 2007
    • Best International Service 2005, 2006, 2007
  • TUANZ 2007:
    • Contact Center of the Year 76+ seats
    • Contact Center Manager of the Year 76+ seats
  • 2007 Manawatu Contact Centre Awards
    • Contact Center Team of the Year
    • Contact Center Team Leader of the Year