Location: Netherlands

Sitel Netherlands provides multilingual business process outsourcing services. We are the only major BPO provider located in the specific border regions of Belgium and Germany, which offers a great opportunity to recruit and ensures longevity of our employees. In turn, this results in a high degree of employee, client and customer satisfaction.

Sitel Netherlands serves the Dutch market and additional foreign markets and has experienced major growth since establishing operations in 1999. We are well positioned to deliver strong multilingual services, one of the fundamental advantages of outsourcing. We serve our clients from two sites, Almelo and Eindhoven. Sitel Netherlands has built up a credible and trustworthy reputation in this country, and client tenure is a testament to these sites.

The favorable job market and The Netherland's multinational character ensures we are able to select highly educated employees for all of our clients.

Our center is equipped with the most advanced technology and is a part of Sitel's Global Private Network, so we are interlinked with all of our other sites.

Services Provided:

• Financial Services
• Customer Care
• Technical Support - Tier 1 to Tier 3
• Back Office (chat, e-mail)
• Transportation

Quick Facts:

• Locations: Almelo, Eindhoven
• Sitel Sites: 2
• Languages Supported: Dutch, Flemish, German English, French, Spanish, Portuguese, Turkish, Italian
• Year Established: 1999
• Countries / Markets Served: Holland, Belgium, Some parts of Germany, France, UK & Ireland, Spain, Portugal, Italy, Turkey
• Hours of Operations: 24X7X365
• Awards:
  • IAOP - Global Outsourcing 100
  • Global Services 100 "Best Performing Contact Center"