Redefining Contact Center Outsourcing…

By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard

Featured Information

Making the Right Call

A Guide to Effectively Outsourcing your Customer Care.

There are many advantages to be gained through outsourcing.

What to consider when determining which functions to outsource.

What you should consider before outsourcing, including the risks and rewards.

How to set the stage for a mutually beneficial, strong relationship between client and vendor.

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Travel & Transportation

Sitel brings in-depth experience in travel contact center services with clients in 15 countries. We provide business process outsourcing (BPO) solutions that increase cost savings, generate revenue and improve customer satisfaction. Sitel’s call center outsourcing programs meet your commercial objectives within this cost-sensitive market. Common customer support types include reservations, ticketing, rentals, loyalty program management, shipping and tracking, and agent-assist trip planning calls.

Who We Serve:

Air, Train and Cruise Line Carriers
Hotels
Car Rentals
Couriers
Moving Companies

What Our Customers Say About Sitel

"You guys are on your way to creating a true [Company] culture in your business, supported by your team. Very well done! I extend my thanks and congratulations to you."
Airline Company