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Sitel Continues to Expand Sitel HomeShore Program at Albuquerque Facility

Company to Hire Additional Sitel HomeShore Associates to Deliver Customer Care and Technical Support Services on Behalf of Leading Hospitality Client

Nashville, Tenn.— March 2, 2010 — Sitel, a leading global business process outsourcing (BPO) provider, today announced the continued expansion of the Sitel HomeShore℠ call center service program in and around Albuquerque, New Mexico. Sitel HomeShore is a proprietary home-based agent offering designed to give Fortune 500 clients greater flexibility in managing their outsourced customer care needs. Since its initial launch in 2008, the Albuquerque HomeShore program has proven to be a successful model for Sitel clients across the country.

                                                                    

Over the next three months, Sitel plans to add an additional 200 associates to the Sitel HomeShore program in Albuquerque. This recruitment drive will support the recent expansion of a major worldwide hospitality provider that has outsourced their calls to Sitel to provide customer service and technical support, online and by telephone.

 

“The Sitel HomeShore program has proven itself to be a tremendous success in the Albuquerque area with more than 150 associates added in the past year,” said Don Berryman, executive vice president of Operations in the Americas at Sitel. “The continued demand from our valued clients to place their call center operations in the Sitel HomeShore Program is a testament to the quality of service our Albuquerque agents provide on a daily basis.”

 

Individuals interested in exploring employment opportunities with Sitel’s home-based agent program in Albuquerque may visit www.sitel.com to apply Online.


About Sitel
Sitel is the leading business process outsourcing (BPO) call center provider; as ranked by the Black Book of Outsourcing, a Datamonitor company.  Sitel’s 60,000 associates provide clients with predictable and measurable return on their customer investment by building customer loyalty, increasing sales and improving efficiency.  Sitel’s customer interaction outsourcing solutions span 140+ domestic, nearshore, and offshore call centers in 26 countries across North America, South America, Europe, Africa, and Asia Pacific.  The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.