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News

January 12th, 2010

Delivering Award-Winning Customer Satisfaction From your Contact Center

In this client case study with WOW Internet, cable and phone, Mike Furst answers questions regarding WOW's award winning customer service approach. 

Moderated by Amit Shankardass, Sitel's Chief Marketing Officer, this 20 minute Q&A style web presentation highlights WOW's 'ingredients' that go into their award-winning customer service 'sauce'.


The webinar was recorded on Thursday 1/7/10 12:00:00 PM EST.

Click on the link below to register and listen to the recording.


Click here for the original article: http://www.customermanagementiq.com/webinarinfo.cfm?externalid=127